Privacy Policy
Last updated: May 21, 2026
1. Introduction
HandyLink Connect ("the App") is operated by ALFA Global Ltd ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application. HandyLink Connect is designed for use in Liberia.
2. Information We Collect
We collect the following types of information:
- Name — to identify your account and display on your profile
- Phone Number — for OTP-based login and account verification (Liberian numbers only)
- Email Address — for account communications and support
- Coarse Location — to show nearby service providers and enable location-based search
- Messages — chat messages exchanged between clients and service providers
- Photos and Videos — profile pictures, job images, and business verification documents
- User ID — to authenticate and link your data within the app
- Business Documents — for business owner verification (e.g. business registration, ID)
3. How We Use Your Information
All data is used solely for the purpose of operating the HandyLink Connect app, including:
- Authenticating users and managing accounts
- Connecting clients with local service providers
- Enabling real-time messaging between users
- Verifying business owners and their credentials
- Improving app performance and reliability
- Providing customer support
We do not use your data for third-party advertising, sell your data to third parties, or use it for tracking across other apps or websites.
4. Data Storage and Security
Your data is stored securely using Supabase cloud infrastructure with row-level security policies. We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse.
5. Data Sharing
We do not share your personal data with third parties except as necessary to operate the app (e.g. SMS OTP delivery for Liberian phone numbers). We do not share data with advertisers, data brokers, or analytics platforms.
6. Your Rights
You may request to access, correct, or delete your personal data at any time by contacting us. To delete your account and associated data, please email us at support@alfaglobal.com.
7. Children's Privacy
HandyLink Connect is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
ALFA Global Ltd
Email: support@alfaglobal.com
Phone: +231 761 018 060